{"id":2258,"date":"2025-03-13T17:27:20","date_gmt":"2025-03-13T21:27:20","guid":{"rendered":"https:\/\/axionclients.ca\/gerer-les-personnalites-difficiles-ressources\/"},"modified":"2025-03-27T10:27:01","modified_gmt":"2025-03-27T14:27:01","slug":"how-to-manage-difficult-people-ressources","status":"publish","type":"page","link":"https:\/\/axionclients.ca\/en\/how-to-manage-difficult-people-ressources\/","title":{"rendered":"Ressources"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-background-position:left bottom;--awb-border-sizes-left:50px;--awb-border-sizes-right:50px;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-padding-right:120px;--awb-padding-bottom:80px;--awb-padding-left:120px;--awb-padding-right-medium:5vw;--awb-padding-bottom-medium:8vw;--awb-padding-left-medium:5vw;--awb-padding-top-small:9vw;--awb-padding-bottom-small:12vw;--awb-background-image:radial-gradient(circle at right center, hsla(var(--awb-color7-h),var(--awb-color7-s),var(--awb-color7-l),calc( var(--awb-color7-a) - 96% )) 40%,rgba(255,255,255,0) 0%);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2020\/10\/line-5.svg\" data-bg-gradient=\"radial-gradient(circle at right center, hsla(var(--awb-color7-h),var(--awb-color7-s),var(--awb-color7-l),calc( var(--awb-color7-a) - 96% )) 40%,rgba(255,255,255,0) 0%)\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"width:calc( 100% + 75px ) !important;max-width:calc( 100% + 75px ) !important;margin-left: calc(-75px \/ 2 );margin-right: calc(-75px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:44%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-margin-bottom-small:6vw;--awb-spacing-left-small:37.5px;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-bottom-shadow-color:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 89%),var(--awb-color4-a));--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-1 awb-bottomshadow\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1200\" height=\"800\" alt=\"Boss trying to Manage Difficult People | Axion Clients\"  src=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-02.jpg\" data-orig-src=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-02.jpg\" class=\"lazyload img-responsive wp-image-2239\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271200%27%20height%3D%27800%27%20viewBox%3D%270%200%201200%20800%27%3E%3Crect%20width%3D%271200%27%20height%3D%27800%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-02-200x133.jpg 200w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-02-400x267.jpg 400w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-02-600x400.jpg 600w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-02-800x533.jpg 800w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-02.jpg 1200w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 700px) 100vw, 600px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:55%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-margin-bottom-small:30px;--awb-spacing-left-small:37.5px;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:12px;--awb-letter-spacing:3px;--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color5);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p>AXION CLIENTS | ADVICE AND TRAINING<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-margin-bottom-medium:0px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:72;line-height:0.9;\"><h1 class=\"p1\">How to Manage<br \/>\nDifficult People?<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-top-small:9vw;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.1;\"><h2>Our Training Courses are Ideal for<br \/>\nLearning How to Managing Difficult People.<\/h2><\/h2><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:calc( 100% + 75px ) !important;max-width:calc( 100% + 75px ) !important;margin-left: calc(-75px \/ 2 );margin-right: calc(-75px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:37.5px;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:37.5px;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p class=\"p1\" style=\"text-align: center;\"><strong>AXION CLIENTS<\/strong> offers specialized training in coaching and organizational management, designed to help leaders, managers and teams improve their leadership, communication and ability to manage the complex dynamics of the workplace.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:37.5px;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color5);--button_border_color:var(--awb-color5);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color5);--button_gradient_bottom_color_hover:var(--awb-color5);\" target=\"_self\" href=\"https:\/\/axionclients.ca\/en\/customized-corporate-training\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Discover Our Training&#8230;<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:6vw;--awb-padding-bottom:5vw;--awb-padding-top-small:0px;--awb-padding-right-small:12vw;--awb-padding-bottom-small:12vw;--awb-padding-left-small:12vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1365px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.75%;--awb-width-medium:50%;--awb-spacing-right-medium:3.8%;--awb-spacing-left-medium:4.75%;--awb-width-small:100%;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.1;\"><p class=\"p1\">How to Manage difficult People or Toxic Personalities? We Can Help!<\/p><\/h2><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:25px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-3\"><p>Toxic behaviors can unbalance a team, undermine performance and affect the organizational climate. This training series will help you identify, understand and effectively manage these dynamics in order to limit their negative impact. Participants will learn to recognize warning signs, adopt appropriate strategies and implement preventive measures.<\/p>\n<p>Thanks to concrete tools and proven techniques, managers will be able to maintain a healthy, motivating and productive work environment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.75%;--awb-width-medium:50%;--awb-spacing-right-medium:3.8%;--awb-spacing-left-medium:4.75%;--awb-width-small:100%;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-bottom-shadow-color:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 89%),var(--awb-color4-a));--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-2 awb-bottomshadow\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"1200\" height=\"800\" alt=\"Trainer trying to Manage Difficult People | Axion Clients\"  src=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-05.jpg\" data-orig-src=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-05.jpg\" class=\"lazyload img-responsive wp-image-2241\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271200%27%20height%3D%27800%27%20viewBox%3D%270%200%201200%20800%27%3E%3Crect%20width%3D%271200%27%20height%3D%27800%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-05-200x133.jpg 200w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-05-400x267.jpg 400w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-05-600x400.jpg 600w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-05-800x533.jpg 800w, https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-05.jpg 1200w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 700px) 100vw, 800px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--link_color: var(--awb-color6);--awb-background-position:center top;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;--awb-padding-top-medium:8vw;--awb-padding-bottom-medium:8vw;--awb-padding-top-small:14vw;--awb-padding-bottom-small:14vw;--awb-background-color:#4a4e57;--awb-background-size:contain;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/gears5.png\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1300px + 7vw );margin-left: calc(-7vw \/ 2 );margin-right: calc(-7vw \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:calc( 0.1 * calc( 100% - 7vw ) );--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.5vw;--awb-width-medium:50%;--awb-spacing-right-medium:calc( 0.1 * calc( 100% - 7vw ) );--awb-spacing-left-medium:3.5vw;--awb-width-small:100%;--awb-spacing-right-small:3.5vw;--awb-margin-bottom-small:9vw;--awb-spacing-left-small:3.5vw;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography2-font-size);--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color1);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p>CUSTOMER EXPERIENCE: OPTIMIZE YOUR CUSTOMER JOURNEY<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-content-alignment:left;--awb-text-color:var(--awb-color1);\"><p>This series of training courses will help you optimize your customer journey, with successful customer contacts at every stage of service delivery. What&#8217;s more, through extraordinary service, with the skills to handle difficult customer situations and personalities, deal with objections and complaints, you&#8217;ll achieve a highly rewarding customer experience.<\/p>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);\" target=\"_self\" href=\"https:\/\/axionclients.ca\/en\/how-to-manage-difficult-people-ressources\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Our Ressources&#8230;<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:calc( 0.1 * calc( 100% - 7vw ) );--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.5vw;--awb-width-medium:50%;--awb-spacing-right-medium:calc( 0.1 * calc( 100% - 7vw ) );--awb-spacing-left-medium:3.5vw;--awb-width-small:100%;--awb-spacing-right-small:3.5vw;--awb-spacing-left-small:3.5vw;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography2-font-size);--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color1);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p>COMMUNICATION AND TEAM MANAGEMENT THROUGH COACHING<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-content-alignment:left;--awb-text-color:var(--awb-color1);\"><p>Clear and effective communication is essential to business success and efficient coaching. This training teaches adapted communication strategies, the 8 steps of coaching and more, to foster better collaboration and optimized work dynamics.<br \/>\nWith these training courses, <strong>AXION CLIENTS<\/strong> transforms challenges into opportunities for growth, helping organizations build strong, resilient and successful teams.<\/p>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);\" target=\"_self\" href=\"https:\/\/axionclients.ca\/en\/conflict-resolution-strategies-contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact Us&#8230;<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1365px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.375%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.375%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:2.375%;--awb-spacing-left-medium:2.375%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator paint fusion-section-separator-1\" style=\"--awb-spacer-height:80px;--awb-svg-margin-left:2.375%;--awb-svg-margin-right:2.375%;--awb-svg-margin-left-medium:2.375%;--awb-svg-margin-right-medium:2.375%;--awb-svg-margin-left-small:2.375%;--awb-svg-margin-right-small:2.375%;--awb-bg-size:100% 100%;--awb-bg-size-medium:100% 100%;--awb-bg-size-small:100% 100%;\"><div class=\"fusion-section-separator-svg\"><div class=\"fusion-paint-candy-sep fusion-section-separator-svg-bg\" style=\"background-image:url( data:image\/svg+xml;utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20version%3D%221.1%22%20width%3D%22100%25%22%20viewBox%3D%220%200%201803%2080%22%20preserveAspectRatio%3D%22none%22%20fill%3D%22rgba%2874%2C78%2C87%2C1%29%22%3E%3Cpath%20fill-rule%3D%22evenodd%22%20clip-rule%3D%22evenodd%22%20d%3D%22M0%2080H1803V26C1784.41%2025.8996%201762.68%209.75718%201738.97%209.57099C1693.26%207.04734%201626.64%205%201620%205C1613.36%205%201618.69%206.38627%201635.43%208.57938C1519.69%207.26321%201396.35%205.10623%201357.8%202.00005C1283.33%20-3.99995%20628.99%2011.0001%20613.147%2019.0001C611.092%2020.0374%20598.481%2019.7347%20581.75%2019.333C565.698%2018.9477%20545.856%2018.4714%20527.905%2019.0001C484.229%2017.4357%20343.332%2026.7%20339%2027.5C335.893%2028.0739%20354.583%2028.5402%20379.722%2029.1674C389.625%2029.4145%20400.529%2029.6866%20411.495%2030C300.112%2032.3341%20233.922%2025.2149%20204.382%2019.0001C170.16%2011.8001%2053.8682%2019.3334%200%2026.0001V80ZM931.932%2015C986.631%2011.7818%201105.82%206.01373%201144.97%208.68733C1158.02%209.57804%201148.42%209.68297%201126.58%209.92161C1113.52%2010.0644%201096.09%2010.255%201076.5%2010.6902C1056.27%2011.1397%201033.75%2011.9388%201011.4%2012.7321C982.962%2013.7411%20954.791%2014.7408%20931.932%2015Z%22%20fill%3D%22var%28--awb-color6%29%22%2F%3E%3C%2Fsvg%3E );height:80px;transform: rotateX(180deg);\"><\/div><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"--awb-border-color:var(--awb-color4);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:7vw;--awb-padding-bottom-small:0px;--awb-margin-top:50px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"1.7\" data-animationOffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1365px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-padding-top:10vh;--awb-padding-right:6vw;--awb-padding-bottom:10vh;--awb-padding-left:6vw;--awb-padding-top-medium:8vw;--awb-padding-bottom-medium:8vw;--awb-padding-top-small:7vh;--awb-padding-right-small:7vw;--awb-padding-bottom-small:7vh;--awb-padding-left-small:7vw;--awb-overflow:hidden;--awb-bg-color:var(--awb-color7);--awb-bg-color-hover:var(--awb-color7);--awb-bg-size:cover;--awb-border-radius:10px 0px 0px 10px;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.9583333333333%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:3.9583333333333%;--awb-width-small:83.333333333333%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-margin-bottom-small:6vw;--awb-spacing-left-small:2.85%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\" style=\"--awb-content-alignment:left;--awb-font-size:12px;--awb-letter-spacing:3px;--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color5);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p style=\"text-align: left;\">AXION CLIENTS | ADVICE AND TRAINING<\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.1;\"><p class=\"p1\">Heading Up This Expertise&#8230;<\/p><\/h2><\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-content-alignment:left;--awb-text-color:var(--awb-color1);\"><p><strong>Christine Simard<\/strong> stands out for her unique expertise in managing difficult personalities and toxic behavior. With over 25 years&#8217; experience, she works with managers and teams to transform relational challenges into opportunities for organizational improvement and growth.<\/p>\n<p>With a bachelor&#8217;s degree in psychology (industrial option) and certification in neuro-linguistic programming (<span style=\"color: #ffffff;\"><strong><a style=\"color: #ffffff;\" href=\"https:\/\/centrepnl.com\/en\/course\/nlp-basic-training\/\" target=\"_blank\" rel=\"noopener\">NLP<\/a><\/strong><\/span>), Christine Simard combines behavioral psychology with the realities of the business world. This dual expertise enables her to design customized training and interventions tailored to the specific needs of companies and professionals.<\/p>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-4 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--button_accent_color:var(--awb-color7);--button_border_color:var(--awb-color7);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:0px;--button_border_width-right:0px;--button_border_width-bottom:0px;--button_border_width-left:0px;--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 5% ));--button_gradient_bottom_color_hover:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc( var(--awb-color1-a) - 5% ));\" target=\"_self\" href=\"https:\/\/axionclients.ca\/en\/conflict-resolution-strategies-contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact Us&#8230;<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-overflow:hidden;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:0px 10px 10px 0px;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.9375%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:5.9375%;--awb-spacing-left-medium:0px;--awb-width-small:16.666666666667%;--awb-order-small:0;--awb-spacing-right-small:14.25%;--awb-margin-bottom-small:6vw;--awb-spacing-left-small:0px;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper lazyload fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-empty-column-bg-image fusion-column-has-bg-image\" data-bg-url=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-03.jpg\" data-bg=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/axion-03.jpg\"><img decoding=\"async\" class=\"fusion-empty-dims-img-placeholder fusion-no-large-visibility fusion-no-medium-visibility\" alt=\"Boss trying to Manage Difficult People | Axion Clients\" aria-label=\"axion-03\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271200%27%20height%3D%27800%27%20viewBox%3D%270%200%201200%20800%27%3E%3Crect%20width%3D%271200%27%20height%3D%27800%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-fixed hundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:4vw;--awb-padding-right:3vw;--awb-padding-bottom:4vw;--awb-padding-left:3vw;--awb-padding-top-small:9vw;--awb-padding-right-small:9vw;--awb-padding-bottom-small:9vw;--awb-padding-left-small:9vw;--awb-background-size:cover;--awb-flex-wrap:wrap;background-attachment:fixed;\" data-bg=\"https:\/\/axionclients.ca\/wp-content\/uploads\/2025\/03\/HERO-formations.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"width:calc( 100% + 0px ) !important;max-width:calc( 100% + 0px ) !important;margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-padding-top-small:11vw;--awb-padding-right-small:11vw;--awb-padding-bottom-small:11vw;--awb-padding-left-small:11vw;--awb-overflow:hidden;--awb-bg-color:var(--awb-color5);--awb-bg-color-hover:var(--awb-color5);--awb-bg-size:cover;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.5\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:30px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.1;\">Let&#8217;s Talk About Your Needs.<\/h2><\/div><div class=\"fusion-text fusion-text-10\" style=\"--awb-content-alignment:center;--awb-text-color:var(--awb-color1);\"><p class=\"p1\">Whether through executive coaching, individual coaching, interactive workshops or targeted training, <strong>AXION CLIENTS<\/strong> helps companies create a harmonious work environment, conducive to performance and well-being.<\/p>\n<\/div><script>\nvar 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id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_1_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"b953d5fd\" data-field-span=\"4\"><label id='gfield_label_1_1' class='gfield_label gform-field-label' for='input_1_1'><span class='gform-field-label__text'>Name<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_1_1' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"b953d5fd\" data-field-span=\"4\"><label id='gfield_label_1_3' class='gfield_label gform-field-label' for='input_1_3'><span class='gform-field-label__text'>Phone<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_1_3' type='tel' value='' class='large'    aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_1_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"b953d5fd\" data-field-span=\"4\"><label id='gfield_label_1_4' class='gfield_label gform-field-label' for='input_1_4'><span class='gform-field-label__text'>Email<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_1_4' type='email' value='' class='large'     aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_6\" 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gfield_label_before_complex' ><span class='gform-field-label__text'>Training<\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_1_7'><div class='gchoice gchoice_1_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Customer Experience'  id='choice_1_7_1'    aria-labelledby=\"label_1_7_1 gfield_label_1_7\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_1_7_1' id='label_1_7_1' class='gform-field-label gform-field-label--type-inline'>Customer Experience<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_1_7_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.2' type='checkbox'  value='Emotional Intelligence'  id='choice_1_7_2'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_1_7_2' id='label_1_7_2' class='gform-field-label gform-field-label--type-inline'>Emotional Intelligence<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_1_7_3'>\n\t\t\t\t\t\t\t\t<input 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style=\"max-width:calc( 1300px + 2.5vw );margin-left: calc(-2.5vw \/ 2 );margin-right: calc(-2.5vw \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:4vw;--awb-padding-right:2vw;--awb-padding-bottom:4vw;--awb-padding-left:2vw;--awb-padding-top-small:9vw;--awb-padding-right-small:4vw;--awb-padding-bottom-small:9vw;--awb-padding-left-small:4vw;--awb-overflow:hidden;--awb-bg-color:var(--awb-color5);--awb-bg-color-hover:var(--awb-color5);--awb-bg-size:cover;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.25vw;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.25vw;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:1.25vw;--awb-spacing-left-medium:1.25vw;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.25vw;--awb-margin-bottom-small:6vw;--awb-spacing-left-small:1.25vw;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-brain fas circle-no\" style=\"--awb-font-size:55px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:30px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:32px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:32;line-height:1.1;\">Leadership and Emotional Intelligence<\/h2><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:25px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-content-alignment:center;--awb-text-color:var(--awb-color1);\"><p>Leadership and emotional intelligence are essential for inspiring and mobilizing a team. An emotionally intelligent leader knows how to manage his or her emotions, understand those of others and foster a harmonious climate. This key competency enables better communication, resolves conflicts and boosts employee motivation and commitment.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-5 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);\" target=\"_self\" href=\"https:\/\/axionclients.ca\/en\/customized-corporate-training\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Discover Our Training&#8230;<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:4vw;--awb-padding-right:2vw;--awb-padding-bottom:4vw;--awb-padding-left:2vw;--awb-padding-top-small:9vw;--awb-padding-right-small:4vw;--awb-padding-bottom-small:9vw;--awb-padding-left-small:4vw;--awb-overflow:hidden;--awb-bg-color:var(--awb-color7);--awb-bg-color-hover:var(--awb-color7);--awb-bg-size:cover;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.25vw;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.25vw;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:1.25vw;--awb-spacing-left-medium:1.25vw;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.25vw;--awb-margin-bottom-small:6vw;--awb-spacing-left-small:1.25vw;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.5\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-users fas circle-no\" style=\"--awb-font-size:55px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:30px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:32px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:32;line-height:1.1;\">Customer Experience and Relationships<\/h2><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:25px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-12\" style=\"--awb-content-alignment:center;--awb-text-color:var(--awb-color1);\"><p>Implementation of management protocols and comprehensive training for agents, supervisors, managers and VPs in customer service and complaint handling, ensuring efficient practices, better management of interactions and optimal resolution of complex situations.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-6 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);\" target=\"_self\" href=\"https:\/\/axionclients.ca\/en\/customized-corporate-training\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Discover Our Training&#8230;<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:4vw;--awb-padding-right:2vw;--awb-padding-bottom:4vw;--awb-padding-left:2vw;--awb-padding-top-small:9vw;--awb-padding-right-small:4vw;--awb-padding-bottom-small:9vw;--awb-padding-left-small:4vw;--awb-overflow:hidden;--awb-bg-color:var(--awb-color8);--awb-bg-color-hover:var(--awb-color8);--awb-bg-size:cover;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.25vw;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.25vw;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:1.25vw;--awb-spacing-left-medium:1.25vw;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.25vw;--awb-margin-bottom-small:6vw;--awb-spacing-left-small:1.25vw;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.5\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-code-branch fas circle-no\" style=\"--awb-font-size:55px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:30px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:32px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:32;line-height:1.1;\">Neurodiversity in the Workplace<\/h2><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:25px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-content-alignment:center;--awb-text-color:var(--awb-color1);\"><p>Neurodiversity in the workplace fosters innovation, creativity and better problem-solving by integrating diverse perspectives. By valuing the talents of neurodivergent employees, companies improve collaboration, inclusion and overall performance, while creating a more adaptable work environment that respects cognitive differences.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-7 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);\" target=\"_self\" href=\"https:\/\/axionclients.ca\/en\/customized-corporate-training\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Discover Our Training&#8230;<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:25px;--awb-margin-bottom:25px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1365px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.5625%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.5625%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:3.5625%;--awb-spacing-left-medium:3.5625%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:var(--awb-typography1-line-height);\">Testimonial<\/h3><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:25px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-font-size:12px;\"><p class=\"p1\">Hello, I attended a training session on manipulation given by the trainer. It helped me a lot to discern manipulative people, who are often found in our workplace. What&#8217;s more, after the course, the trainer answered all my questions with great professionalism.<\/p>\n<p class=\"p1\"><span class=\"s1\"><b>\u2014 <\/b><\/span><span class=\"s1\"><b>Lisette Bergeron<\/b><\/span>, In charge of donations<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2236,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2258","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AXION CLIENTS | How to Manage Difficult People | 514 792-3817<\/title>\n<meta name=\"description\" content=\"HOW TO MANAGE DIFFICULT PEOPLE | Our training courses are ideal for dealing with difficult personalities, and more...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/axionclients.ca\/en\/how-to-manage-difficult-people-ressources\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AXION CLIENTS | How to Manage Difficult People | 514 792-3817\" \/>\n<meta property=\"og:description\" content=\"HOW TO MANAGE DIFFICULT PEOPLE | Our training courses are ideal for dealing with difficult personalities, and more...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/axionclients.ca\/en\/how-to-manage-difficult-people-ressources\/\" \/>\n<meta property=\"og:site_name\" content=\"AXION CLIENTS - 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